Shipping policy
Yes-We are still processing and shipping orders. There are currently no known delays with our shipping partners at this time. Thank you for supporting us during this time.
All orders are insured by the US Post Office and we ONLY ship to your confirmed credit card billing address. No alternate addresses. NO EXCEPTIONS. ALL orders require a signature upon delivery. No exceptions.
You will typically receive your package 3-5 business days from the day your order is processed. We CANNOT guarantee your exact delivery date. If you have not received your order within 24 hours of your expected delivery date, please contact the US Post Office with your tracking number. They should be able to assist in locating and delivering any missing packages. During holiday seasons or inclement weather, shipping may take slightly longer. Please plan accordingly and order your hair at least 2 weeks prior to your hair appointment.
Overnight option to a PO BOX takes up to 2 business days for delivery. Overnight shipments that depart from our facility on a Friday will arrive the following Monday (not Saturday). Orders would be shipped once payment is confirmed and cleared.
International orders typically take up to 10 business days for delivery and are shipped via FedEx. International shipping costs on this website DOES NOT cover tariffs charges by your home country. Please put this into consideration before you submit an order on this site. The Beautie Junkies Hair Co. reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.
Undeliverable/Lost/Return to Sender Packages
If your package does not successfully deliver and is sent back to The Beautie Junkies Hair Co., it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
The shipping address does not exist
The shipping address is misspelled by the customer
The shipping address is missing information (i.e. apt/bldg/suite number)
The carrier is unable to safely deliver the package
The addressee has moved
The addressee has refused the package
Returned to sender packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder. We also do not guarantee that your item will be the same price as your original order.
All sales are final and there are NO REFUNDS. Due to the exclusive nature of our business and demand for our product, exchanges can be made within 7 days of receiving your order in original plastic packaged, resell-able condition with sales receipt. You must include a return slip with your name, phone number, and a written exchange request advising us of what you would like to exchange.
Send your hair back to us in a box (free at the post office) with signature confirmation to:
THE BEAUTIE JUNKIES
P.0. BOX 98406
ATLANTA, GA 30359 USA
Once we have received your returned order, we will contact you via email to process the exchange. You are responsible for any exchange shipping fees unless The Beautie Junkies was the party at fault.
Chemical alterations or any modifications made to the product subsequent to the sale, make all guarantees null and void. We cannot accept back any human hair that has been installed or altered (washed, brushed, combed or cut).
Inspect the hair without unwrapping the bundles or removing the rubber-bands to make sure the product is to your satisfaction. If you are unsure, please show your stylist. If it’s determined that The Beautie Junkies is the party at fault, we shall refund or exchange the product at no additional cost to the customer.
SALE ITEMS: All items purchased on sale or with promotional codes are FINAL SALES. There will be no refunds or exchanges on any items purchased during a sale.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. The Beautie Junkies Hair Co. does not take responsibility for lost, misplaced, or incorrectly delivered shipments.
